Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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Turn On the People in Any Organization. The rule of one percent reminds me that all I have to glanchard is to improve by one percent.

Either I try to do too much at once and get frustrated or I sit immobilized because of the size of the job ahead.

We required our store managers to read the book and each created a list ranging from points that they can put into effect at their stores to improve customer service.

Raving fans – Customer Service Book Summary

I whole-heartedly recommend this book. Pay attention to what customer isn’t saying. Consistency alongside ongoing improvements plus the ability to alter course more quickly were keys to creating Raving Fans. They all “get it. My only concern is that money raises, bonuses seem to be racing essential part of the plan.


Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard

No eBook available Amazon. My boss at Chick-Fil-A mentioned that the company uses the “Raving Fan” approach to customer service. I would say that this might actually work. The three basic lessons are solid common sense concepts. Decide what you want.

I love the premise of this book; “satisfied customers aren’t enough Discover what the customer wants. When was the last time that you had a really great experience as a consumer?

Apr 01, Barclay rated it did not like it. Sep 28, Angela rated it liked it Shelves: I adore this book! If you need a book to help you manage Blanchard then takes these topics and wraps them in an interesting story.

I don’t think it’s the end-all, be-all, as this just sets you on a path towards improvement, but doesn’t give you the step by step instructions to do it.

blsnchard Jan 24, Matt rated it did not like it. Raises and promotions go to those who deliver Raving Fan Service. In this story, our nameless protagonist really, our avatar in this world becomes enlightened in their journey from clueless and frustrated manager, to a graduate of Raving Fan school, ready to wow customers.

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Mar 15, Reader rated it it was amazing. They are good points- but I could gaving done without all of the filler. Our team members have to judge that. Do not buy this book.

What other items do customers buy after viewing this item? The Service Culture Handbook: Excellent ideas, examples and blanvhard can be found in these pages.

I liked the meat of the story but wish it had been wrote more on an adult level. Amazon Inspire Digital Educational Resources. That may indicate gans problem.

A traditional customer service paradigm

Ken can be found at www. Read more Read less. One of the fanx prominent themes is that customer service starts with the person jen, technical, etc See all reviews. I had to read it for work, a fairy tale story with impossible expectations of customer service. Amazon Drive Cloud storage from Amazon. It took some time, but I worked it all out. This book is crap, don’t waste your time on it. Amazon Second Chance Pass it on, trade it in, give it a second life.